26 May, 2026 V2.5

True Phantom Solutions Inc. provides a 2-year limited warranty. This warranty covers the repair or replacement of a product due to manufacturing defects, defects caused by a manufacturer's error, or defects that occur during production.

1. Warranty Eligibility

1.1. Warranty coverage applies only to products manufactured by True Phantom Solutions Inc. It does not extend to items procured from or manufactured by other companies.

1.2. Defects arising from manufacturing errors, production flaws, or workmanship issues on standard TPS products published on https://www.truephantom.com/are eligible for warranty repair or replacement.

1.3. Products purchased through official TPS distributors may be subject to different warranty terms and timelines. Customers must contact the distributor directly to initiate and discuss any warranty claims.

1.4. TPS is not responsible for any false, misleading, or unauthorized advertisements made by distributors. All product claims or representations made by distributors are their sole responsibility and do not reflect TPS’s official statements or guarantees.

1.5. The warranty does not apply to products that are bespoke in nature, including items designed exclusively to customer specifications.

1.6. The warranty does not apply to products purchased from unauthorized third-party sellers.

1.7. The warranty does not apply to products altered, repaired, or modified outside TPS facilities.

1.8. Minor surface marks and other superficial variations are inherent to the production process and are not considered defects. These characteristics do not affect the imaging quality, functionality, or durability of the phantom.

1.9. If your product is past its warranty or damaged due to any reason other than defects covered by the TPS warranty, please reach out to us at [email protected], and we will provide you with an estimate for the repair cost of the product.

1.10. If you choose not to proceed with a repair or replacement, you may refer to the TPS Cancellation Policy at https://www.truephantom.com/returnpolicy/ for available options.

1.11. To inquire about warranty eligibility or to confirm coverage, customers may email [email protected]

2. Shipment Process

2.1. Any product requiring return/replacement needs pre-approval from TPS via email. Please initiate the return process by contacting our customer service team at [email protected].

2.2. TPS will cover shipment costs to and from TPS facilities for repairs involving standard features. However, for experimental features developed based on customer-provided designs or unique customer requirements, shipment costs to and from TPS facilities will be the responsibility of the customer.

2.3. To initiate a return, please provide us with the Invoice number or PO number of the order along with clear pictures/videos showcasing the defect(s) and a written description via email.

2.4. The returned product must be packed in the original case (if provided) or one with comparable protection.

2.5. Please note that TPS will not be held liable for any damage incurred during return shipment due to poor packaging.

2.6. For all shipping and freight inquiries, customers may contact TPS at [email protected]

3. Types of Defects

3.1. Defects of Standard Features

• • Manufacturing-related issues that affect or alter the performance of TPS-owned and published standard features are fully covered under the TPS warranty.
    
  • Repair/ Replacement is covered by TPS.
  • Shipping is covered by TPS.

3.2. Defects of Experimental Features

• • Issues arising from experimental features (sometimes also referred to as custom features) that are from customer‑provided specifications and geometries are evaluated on a case‑by‑case basis and are not automatically classified as TPS manufacturing defects.
  • Repair or replacement is covered by TPS when a manufacturing defect is confirmed. However, if design or fabrication changes are required to address the issue, an exception will apply, and additional costs may be the customer’s responsibility.
  • Shipping is not covered by TPS.

3.3. Defects due to Shipping and Transit

• • If TPS arranges and manages the shipment, any shipping damage is fully covered by TPS.
  • If the Customer arranges or manages the shipment. Any shipping damage is the customer's responsibility.

4. Inspection and Evaluation.

4.1. Once received, we will inspect the product and provide you with an estimated time for repair or replacement as needed. The buyer is responsible for inquiring and confirming this from TPS.

4.2. If the product does not exhibit any manufacturing defects, extra shipping fees and handling charges will be applied to send the product back to the customer.

4.3. TPS will cover the repair, replacement, or modification cost of the phantom.

5. Policy Amendments

5.1. TPS reserves the right to update or modify this warranty policy at any time. Submitting an order to TPS constitutes acceptance of the current policy terms.