We are sorry to hear that you are experiencing problems with our product/service. Our company is committed to customer satisfaction, and we will do everything in our power to resolve this matter with due diligence in a timely manner. We expect your support and cooperation during this investigation, and we are determined to keep you informed of any progress and/or updates related to the investigation. Our company abides by “The Complaint Roadmap” as instructed and encouraged by the Government of Canada under its rules of the Office of Consumer Affairs.

    KEY POINTS:

    • Please be polite and respectful while lodging your complaint. We are determined to
      address your issue and resolve it in a timely manner.
    • Complaints must be related to the product or service provided by TPS and not by any
      third party, distributor, or reseller.
    • Please explain the problem as per the template provided.
      Allow us the time of 3-5 working days to get back to you with an acknowledgment.
    • Our quality control team will initiate an investigation and provide a ticket number
      (usually the Invoice number.)